Clear support requests help us resolve issues faster.
- Service name or server IP address.
- Exact error message or screenshot.
- Time and timezone when the issue started.
- Steps to reproduce the problem.
- For network issues, include ping, traceroute or MTR results from your location.
- For performance issues, include CPU, memory, disk and relevant log output.
Do not include sensitive passwords in tickets unless specifically requested through a secure method.
